Once you've ordered your product, you will receive an order confirmation email. As part of our eco-friendly initiative, we will email you a digital invoice with the tracking number once the order has been shipped. This is a sample invoice.

If you'd like to arrange for a pick up, you can definitely do so at our warehouse based in Croydon South, Victoria. Always give us a call first to check if your item is available in the warehouse.

When it says "Ships in ... business days", it refers to the actual number of business days leading up to the actual dispatch date from our warehouse to you, and not the number of business days before you will receive it. This usually appears when the item in question is not physically in stock with us, which means that we have to order it in from the supplier.

Delivery times can vary for each product based on the delivery location, weight and size of the product. The delivery time includes both the processing time from when you initially place your order to delivery, when you actually recieve your order. As a general rule, the cut off time for daily processing is 12pm of every working day. All orders made past this time are usually processed the following working day.

Shipping times will vary based on the delivery location, weight and size of the product. Orders are dispatched the following working day and should arrive in 5 to 10 working days anywhere in Australia. If you are making a time-sensitive purchase you would be best advised to contact us about specific shipping arrangements.

How is my total delivery time determined? The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.

Pre-Ship Processing Time is the time it takes from when you submit your order to when the product leaves the warehouse. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order.

We send our products out via AAE courier for deliveries Australia-wide, and AusPost e-parcel express delivery for metro Melbourne.

Some items may be dropshipped directly from suppliers instead of from us, and most of these use Star Track Express road freight.

The courier service will attempt delivery to the door, and if you're not available, they will leave a card for you to then pick up the item from a depot or post office in your area.

All parcels (except bubblewrap) require a signature on delivery.

If you would like your parcel left without a signature, please email us as support@ozhut.com.au with your name and order number.

Shipping costs vary depending on your delivery address as well as the item you order.

You can calculate your shipping cost using our very simple 'Shipping Calculator', which is present on all our product pages and also when you view your shopping cart. Simply pop in your state and postal code into the form, and it will estimate the shipping costs for you!

Unfortunately, we do not accept international orders except on a case to case basis. Please contact us to find out more.

If your parcel is marked as return to sender due to incorrect address, refusal, not known at address, or similar, an extra fee of $10.00 will be incurred. You will also have to pay for the shipping fee as well if you still want the item to be sent.

We care about your satisfaction as our customer, that's why we accept all change of mind returns for no reason if you are not satisfied with your purchase, subject to all conditions and exclusions. All you have to do is let us know within 14 days from the date of delivery/collection if the packaging has been opened, or within 30 days if it is unopened. A return can only be approved after the product is received at the warehouse and has been assessed by our staff. Please read the following conditions carefully as if you fail to meet all the conditions, OZHut reserves the right to refuse the return or to charge a restocking fee (up to 40%) if the item(s) are not in resellable condition.

*For all approved 'change of mind' returns, return postage charges shall be borne by the customer. Refunds will incur a 10% handling fee or a minimum of AUD$10.00, whichever is higher. For an approved product exchange, the handling fee is waived for the first exchange. Subsequent change of mind product exchanges will incur increasing handling fees (10%, 15%, 20%). The original shipping fee is non-refundable.

Eligibility Conditions

• Returns must be lodged within 14 days of delivery/collection if the packaging has been opened, or within 30 days if unopened.
• Packaging tamper seals must remain intact (if applicable).
• All returned items must be in new and resellable condition, unused and in their original box.
• All packing material, warranty cards, instruction manual, and accessories must be included and in original condition when returned.
• Any sewn-in or attached labels must remain attached.
• Returns must be wrapped well to avoid damage to the product and original packaging during transit, as OZHut is not responsible for any damage caused to the item(s) in transit from the customer to our warehouse.

Not Accepted for Return

• The original outer brown box packaging is missing (if applicable).
• Returns lodged more than 14 days of delivery/collection once the packaging has been opened, or more than 30 days if unopened.
• Packaging tamper seals have been removed or damaged (if applicable).
• Obvious signs of use.
• Label(s) or packaging materials are missing.
• Accessories and/or parts are missing.

Occasionally, the product(s) you received may have been damaged in transit; is not working properly; has a missing part, or; has defective manufacturing. If this happens, please stop using the affected product(s) immediately and contact our customer service team on 03 9344 1364.

The customer service team will attempt to troubleshoot and diagnose the issue to determine if it meets our eligibility conditions for a return or replacement.
For the return of damaged and defective product(s), we will pay for the postage fee incurred and send it for repair. If it cannot be repaired, we will send you a brand new replacement or otherwise, a full refund will be issued. Please read the following conditions carefully and contact our customer service team for full details before conducting a return.

Eligibility Conditions

• The damage or defect to the product(s) must be genuine and not caused by mishandling by the customer.
• For missing part(s), please inform our customer service team STRICTLY within 30 days from date of delivery. Replacement of part(s) will be declined if you fail to do so.
• OZHut is not responsible for any consequential or incidental damage resulting from the sale or use of any defective product(s) bought from us. We are only responsible for the monetary value of the product(s).

False Claims
All of our inspections are done by specialists from our suppliers. If upon inspection, the claim for damages or defectives by the customer is found to be fraudulent or deemed to be a case of user error, you will have to:-

• pay any postage charges that were incurred.
• pay a handling fee of AUD$30.
• pay any repairing fee If a repair is required.

*Clearance items are not eligible for a change of mind return.



In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return*. We will pay for the postage of the product sent back to us and you will have the rights to:-

• request for a full refund.
• request to exchange for items as described (if applicable).
• request to exchange to other product(s) of equal value.
• request to have an equal amount of store credit.

*Items must be returned in original condition, as mentioned above under the heading Change of Mind.


You can cancel your order and request a refund, as long as the order has not been packed and sent. Please contact us as soon as possible if you wish to cancel.

Orders packed, but not shipped, incur a 3% handling fee.
Shipped orders will incur postage charges for the item(s) to be returned to us, and be subject to the cancellation fee. (applied to the items being returned). The original shipping charge is non-refundable.
Deposits for products on hold more than 7 days are subject to the cancellation fee (applied to the 30% deposit or the agreed deposit amount).

The cancellation fee is 10% or a minimum of $10 - whichever is higher.

*Please note that any returns sent to our office without an RMA number will not be processed. Hence, it is very important that you contact our customer service team in writing at support@ozhut.com.au and be issued an RMA number before returning a product to us.

To lodge a return with us, you must first contact our support team. If a return is applicable, a unique Return Merchandise Authorisation (RMA) number will be issued to you, and our support team will give you all the details you require to complete the return.

Once the RMA is issued, customers have 14 days to return the product back to our office. If nothing is received within that time, the return case will be closed.

Please note that any returns sent to our office without an RMA number will not be processed. Therefore, it is extremely important that you speak to our support team and get an RMA number issued to you before returning a product.

We're a registered business in Australia (our ABN is 68 131 981 087) recognised by the business and online retail industry. We are a real company with real people, constantly doing our best to provide you with the best service possible.

To provide you with the safest shopping experience possible, we constantly review and improve our online security systems: Our online secure checkout is protected by Extended Validation (EV) SSL with 256-bit Encryption , which means that any information exchanged with any address beginning with https is encrypted before transmission, ensuring that your information is secure and not leaked to third parties.

If you have any questions, feel free to give us a call or email us! We're always happy to answer any questions you have.

You can ask us, or read about us online! Check out our "About Us" page and our other network of online stores.We have been around since 2008 and have since been awarded and recognised for our work. Find out more about our awards here!

Yes, we do have a retail store located in Croydon South, Victoria with selected items on display, however we are predominantly an online retailer, please give us a call before you decide to come to ensure that we have something that you're interested in on display or in stock.

If you are coming for advice and just to have a look, we do have a wide range of optics on display, and a few other bits and pieces from our stores, however it's not possible to have every single telescope on display. If it's not a telescope you are wanting to look at, and we do have it in stock, we are more than happy to get it from the warehouse for you to have a look at.

There are two statuses for all our available products.

If a product page states that the item is “In Stock”, it means that the item is physically in our warehouse and ready to ship out the next business day.

A product page that states the item as “On request”, means that the item is not currently stocked in the warehouse, but is available from our supplier. For these items, there will be a short lead time before it gets sent out to you.

There are several options available that you can consider. You can opt to switch to another similar product that is available, or to put the item on backorder. We also offer store credit or full refunds.

If you have an account with us, you can update your details by logging in to your account and changing it there. Otherwise, you can contact us and we can change your email address in our system for you.

Clear all your Google Chrome history
1. On your computer, open Chrome.
2. At the top right, click .
3. Click History -> History.
4. On the left, click Clear browsing data. A box will appear.
5. From the drop-down menu, select how much history you want to delete. To clear everything, select the beginning of time.
6. Check the boxes for the info you want Chrome to clear, including “browsing history."
7. Click Clear browsing data.

Clear all your Internet Explorer history
1. On your computer, open Internet Explorer.
2. At the top right, click .
3. Select General Tab -> Browsing History.
4. Click on button Delete.

Clear all your Mozilla Firefox history
1. On your computer, open Mozilla Firefox.
2. At the top right, click .
3. Select History.
4. Click on Clear Recent History.

1. Add items into your shopping cart.
2. Click on button Proceed to Checkout, and the page will be redirected to Checkout page.
3. Login with your Email Address and Password.
4. Fill up your Shipping Information and select your Shipping Method.
5. Check the option Spend Your Points and you will be able to drag the line bar to decide how much points to spend.

6. If OZHut Points is not enough for the payment, please select other options for the remaining amount.
7. Click on button Continue to complete the order.